FREQUENT ASK QUESTIONS

FAQs

Want to know something about our reusable water bottles? Chances are, the answers may be right here.Take a look at some of our most frequently asked questions below. 

How can I best use my Rain Bottle

Rain Bottles keep your drinks hot for up to 12 hours and up to 24hours cold.

  • Hot drinks.

We recommend you fill your Rain Bottle with boiling water first to heat the inside. Gently swirl it around and let it sit for a minute, then empty the boiling water. Now fill your Rain Bottle with a hot drink for optimal results. Results are based on filling your Rain Bottle with boiling water.

  • Cold drinks.

We recommend you fill your Rain Bottle with pre-chilled beverages from the fridge. For extra chill, add ice cubes into your Rain Bottle. Results are based on the water being very cold when poured into your bottle.

**Results will significantly vary based on the drink’s temperature put in the bottle and how many times it’s opened.

What are Rain bottles made from?
  • Rain Bottles are made from high-quality, 18/8 food-grade stainless steel both inside and outside.
  • Our Rain Bottles lids are made of stainless steel, plastic (polypropylene), and a silicone o-ring.
How do I care for my Rain Bottle?

Rain Bottles are made of high-grade stainless steel, which preserves the flavor of your drinks’ freshness, but if Rain Bottles and their lids are not well cleaned, smell and taste can develop. We highly recommend you wash your Rain Bottle regularly.      

Here are a few tips you need to keep in mind to enhance the durability of your Rain Bottle, lids, and accessories.

  • Clean your Rain Bottle regularly. Keep them in excellent shape by washing by hand using warm and soapy water after every use.
  •  For very thoroughly clean and hard to remove spots, please use water with a teaspoon of bicarbonate soda. 
  • Do not submerge the bottle and cap in water for long periods, as this will interfere with the vacuum seal. 
Can you put Rain Bottles in the dishwasher?

No.Rain Bottles are NOT dishwasher safe.
We recommend using hot water and soap to clean your Rain Bottle.

Can I put my Rain Bottle in the refrigerator, freezer and microwave?

Please do not put any Rain Bottles in the refrigerator, freezer, or microwave. Placing your Rain Bottle in the fridge can damage the vacuum seal that helps it maintain the ideal temperature, leaving it ineffective.

Rain Bottles are insulated to keep the temperature of the liquids placed inside them despite external temperatures.

How should I store my Rain Bottle?

After cleaning your Rain Bottle, we recommend that you dry by airing it out and storing it with the lid off.

Are Rain Bottles leak-proof?

Yes, all Rain Bottles are leak proof.
Rain Bottles have an airtight lid with a silicone o-ring, which prevents any leakage.

Will my Rain Bottle sweat?

No. Our triple-wall insulation technology ensures that the outside of your Rain Bottle will remain condensation-free and at room temperature, whether filled with hot or cold drinks.

No condensation will develop.

Can my Rain Bottle rust?

Rain Bottles are made from high-grade stainless steel on both the inside and outside. Therefore they should not rust if well cleaned and stored correctly.

If liquids are left inside the Bottle for longer than 24 hours, this can lead to rust over time.
Prevent dampness—store with the lid off after cleaning.

Can Rain Bottles be used for storing drinks?

Rain Bottles are NOT intended for long-term storage of liquids.

Some beverages like alcohol, milk, and fruit juices can spoil or ferment, and the excessive build-up of pressure from this may damage the bottle and lid, leading to injury.

What NOT to do with your Rain Bottles.
  • DO NOT put your Rain Bottle in the dishwasher 
  • DO NOT place your Rain Bottle in the microwave.
  • DO NOT place your Rain Bottle in the freezer.
  • DO NOT use bleach or other chlorine cleaners on your Rain Bottle. The strong chemicals will damage the stainless steel components of your Bottle and accessories.
  • Carefully and adequately tighten your lid for an airtight seal to prevent spillage and leakage.
  • Use caution when opening your Rain Bottle containing fizzy or carbonated drinks. Point it in a safe direction when opening due to pressure

      

**Please use all products from Rain Bottles for their intended purposes.

What payment methods do you accept?

We offer secure checkout using PayPal and Apple Pay.

Credit/Debit Card:
We accept Visa, MasterCard, American Express and Discover credit cards.

PayPal:
PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal® helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.

Can I make changes to my order?

Please contact our Customer Service Team  within 24 hours of placing your order to make changes. Only the following changes can be made to your order:

  • Shipping Address Change – Request to have your shipping address edited
  • Item Edit – Request for an item size / color change

Important NotePlease be advised that once your order is packed and ready to ship, we are unable to make changes to your order.

Can I buy in bulk?

We welcome bulk buyers, but due to the large quantity of items purchased, it will take 7-10 business days for bulk orders to process and be shipped.

We define Bulk Orders as:

  • Any orders with 10 or more units
  • Any orders from the same Ship to, Bill to customer name, or customer email of 10 or more units over a 24 hour period
What are your delivery time frames?

Our estimated delivery date will be shown at checkout when you place your order. It will also be included on your confirmation email and on the tracking portal.

Do you offer free shipping?

We offer free shipping on all orders over $100

Still have a question or just want to get in touch? Do not hesitate! Contact us now and get your queries answered within 24 hours.Send us an email at info@rainbottles.com

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