SHIPPING AND DELIVERY POLICY

Our Shipping and Delivery Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Shipping and Delivery Policy at any time.

We know that your order arriving on time for your event is VITAL. You shall order with our free standard turnaround time, we never take an order unless we are 100% sure that we can guarantee your deadline. The total delivery time is Order Processing Time + Delivery Time. A standard shipping fee shall be applied to all the products.
Customs taxes according to the nature of each country shall be borne by the customer and he must be aware of its details according to his country.
You can communicate with us to know your order status. We will also provide you appropriate emails from time to time.

If your item does not arrive please contact us at our email:https://www.rainbottles.com/. We will raise an investigation with our couriers.

Shipping Methods & Transit Times

Shipping times are estimated and may vary depending on order processing time, weather conditions, and the distance of the shipping address from our distribution centers.

Free USPS Ground Shipping (1-3 business days) — 
UPS 2 Day Shipping (1-2 business days) — 
UPS Next Day Air (1 business day) —
P.O. Box / APO FPO Addresses

We deliver to P.O. Box, APO, and FPO addresses with our USPS Ground Shipping option.

ORDER CANCELLATION

Please accept our apologies, occasionally we have to cancel orders for a number of reasons:
Product unavailability: We try to get as much choice as possible onto our website, and occasionally we have to cancel orders when the ordered product is unavailable.
Failed security checks: Orders may also be canceled if security checks are failed; there are multiple reasons this can occur. Please contact our Customer services team for further details.
Customer cancellation: If you have requested to cancel part or all of your order.
If your order has been canceled you will be sent one of two emails:
Part of your order is canceled
Sorry, we were unable to deliver all the items you ordered. You will receive a full refund to the original payment method used for the canceled items.
Your order has failed our security checks
Sorry, the order you recently placed with us has been canceled because the details associated with the order have failed our internal security checks. You will not be charged for your item/s. Please contact our Customer services team for further details.

DAMAGED PRODUCT RECEIVED

If you have received a defective or damaged item you can simply apply for replacement or exchange, and you have to send the product that you have received to us within 7 business days.

 REFUND POLICY

We are not liable for any type of refund to our users. If you want to apply or want more clarification you can contact us at info@rainbottles.com.